Northern Territory businesses are at the PINnacle of innovation

Top End pinners

Curiosity was the order of the day – nobody was really pinning their hopes on Pinterest

Yes, a pun about pins.

This week’s post came about after an intense training day in Darwin last week, in which a dozen local business people took part in the Darwin Digital Enterprise Program.

Amid the thinking about and exploration of various new online tools, Pinterest grabbed the group’s imagination.

As you will see in the post originally published on the Marketing Minds blog, a lot happened as we pondered pinning.

It was a great example of learning about a new concept, thinking about your own business and your market, then brainstorming different ways to exploit the new learnings.

Please go ahead and read the full article:

Interest begins with a ‘P’: Brainstorming marketing uses of Pinterest

I hope you find something useful for your business.

PS I promised the group I would keep preaching that the Top End is really a hot bed of business innovation and the original article was just another example.

PPS If you have some other ways you use Pinterest for your business, please share them in the comments below.

Lights, Camera, Blog Part 05: Using scraps to make video

Use video scraps to make short clips

The Jack of All Trades video still

I encourage you, as you practice with your smart phone or video camera around the workplace, out in the field, or even around home, to experiment and hold onto as many clips as you can.

This is because you never know when that little clip you have sitting in the Camera Roll of your iPhone will be just the thing you need to illustrate a point in a short video clip.

This week, I have a real world example from my Camera Roll.

When I was in town last month for my Darwin NBN workshops for small to medium businesses and not for profit organisations, I shot a short clip of Jack Hughes from the Business Enterprise Centre (which is hosting the NBN workshop series over the next to years) putting up the NBN banner.

I did it because I had my iPhone in my hand, we had just arrived ahead of a busy day, and I was mainly shooting him to see how he’d react.

But when I returned to my office a few days later, it occurred to me that this clip could convey a couple of key messages about the workshops in a tongue in cheek manner.

Here’s what I did with these ‘scraps’.

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Lights, Camera, Blog Part 03: Video and blogging give customers a peep behind the curtain

Steve Davis Lights Camera Blog October Business Month Promo 2012

Lights Camera Blog is about creating content that gives prospective clients a ‘peep behind your curtain’. Steve Davis on set for the OBM Keynote promo video shoot.

There is something about ‘the forbidden’ that intrigues human beings.

Whether it is glimpsing things we are not meant to, being first to enter a new fashion store or pushing our bodies to unnatural limits, we are drawn to such things like moths to flames.

The rationale behind Lights Camera Blog, my October Business Month keynote and limited workshop series the following day, is that all of us are interested in taking a peep behind the curtain of products and services we love or are researching.

This would explain why people queue up to visit confectionery plants, biscuit factories, backstage tours, even mines and smelters.

The simple but dedicated acts of producing interesting and helpful content creates an opportunity for someone searching for the products or services we provide to ‘taste and try before they buy’ by reading or seeing our approach to using or providing the products/services, or by approaching the problem they are trying to solve.

With this understanding, we can then decide what to do about it. We can decide:

Whether our targeted consumers/prospects would prefer written content or video

Whether we produce our video content in house or outsource it

Where and how we make the content available to the public

These questions will all be addressed in the lead up to the keynote presentation.

Today, I want to compare a different video example against the SocialCam ‘quickie’ produced last week.

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Blogging can reduce isolation, says Robbo the remote pharmacist

Full Frontal - Micallef Pharmacy Sketch

The Full Frontal Micallef Pharmacy Sketch, it’s all part of the job, says Robbo (Image from the Youtube video)

Blogging as a business marketing tool is often used to create content that cuts through the clutter of competitors and distractions.

But what about as a tool to bridge the gap between an isolated community or business and far flung readers or customers?

Enter Robbo.

Robbo is a pharmacist living and working in a remote indigenous community in outback Australia, about 150kms from the NT/SA/WA border.

In a random tweet last night, Robbo tweets as @bitethedust, he caught my attention with a link to The Life Of A Retail Pharmacist (see the video below).

It was just a link to a comedy sketch by the Full Frontal crew from a number of years ago. According to Robbo, it is pretty accurate portrayal of the unsatisfactory part of the job of being a pharmacist.

What struck me though, was that while Robbo clearly enjoys life in this remote community, he can also dip into conversations and relationships with people worldwide through his personal endeavour to share thoughts and observations of life and pharmaceuticals from a place unlikely to be a trending topic in social media circles.

This is someone who ‘gets it’, who understands that social media and social networking can be tools for engagement and discovery.

But there is something else that Robbo’s work does that highlights a change underway in our society.

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Facebook fallout: Your responsibility for users’ comments on Facebook Pages

Facebook and Smirnoff and VB - changes to facebook responsibility

Glass half empty? Alcohol Facebook Pages under new scrutiny (Image by timparkinson via Flickr)

Some rulings around advertising standards and inappropriate comments on Facebook Pages made the news last week and has the social media world all atwitter.

In essence, the Advertising Standards Board, a body that ‘polices’ Australian advertising guidelines for those advertisers who are members of the Australian Association of National Advertisers (AANA), has declared that comments made on Facebook business pages fall under the same standards as advertising.

What does this mean for businesses?

In essence, your advertising needs to adhere to certain standards of behaviour that fits within general community standards and your messages must not be misleading.

What brought last week’s discussion to a head were comments on Facebook Pages for Smirnoff Vodka and VB beer. Smirnoff was not found to be in breach of the standards and VB was.

Smirnoff was under scrutiny for pictures of people drinking and pictures of empty vodka bottles but was able to show how all correct procedures were followed to make sure people drinking were of age, were not drunk, etc.

VB had problems based by users’ comments to a conversation started by the VB Page Administrator asking about what would make for a perfect Australia Day celebration. Some comments were lewd, others were ‘abusive’ towards homosexuals and women.

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What social media topics attract Top End business people to search online?

steve-davis-reflect-on-analytics

Coffee and analytics – a perfect ‘break’ combination

How long has it been since you looked at your website’s analytics data?

There are many things we can learn from taking a few minutes to reflect on most and least popular pages and blog stories, sources of traffic and keywords being used by search engines to connect readers with our websites.

Today’s brief reflection comes from the Google Analytics summary screen for theriteseries.com.au. I always make sure our clients have this inserted automatically into the WordPress sites we build at Baker Marketing.

The snapshot shows me the top five most read pages on The RITE Series for the previous 30 days. They are:

I can immediately see two aspects of my blog writing that are worth harnessing (Darwin Cup reference) for future blogs, namely:

  • Referring to current or socially important events
  • Naming items of specific interest to my target market (you)

Here’s what I mean.

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When Facebook gets nasty, act like a human

When your Facebook Page attracts trolls

When your Facebook Page attracts trolls (Image by Goosemouse via Flickr)

A Top End publican asked me for some advice this week on how to deal with negative or uncomfortable feedback on their Facebook page and I thought it might be good to share my thoughts publicly.

The most important thing is to remember that online marketing and being active in social networking sites is still a human activity. There are living human beings on either end of the virtual conversation and the more we can remember that the more we can dip into our ‘real world’ social skills.

With that said, here are some factors worth considering:

  • libellous or hateful commentary
  • uncomfortable visibility
  • who’s watching the kids?

I’m the grumpy old troll

I’m amazed by how many times Dora the Explorer seems to illustrate my world (my 4 year old daughter introduced me).

In that show there is a grumpy old troll who blocks people from crossing bridges for the sheer pleasure of causing pain and delay, although sometimes it just looks like he is lonely.

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Beer inspires great blogging

Beer drinker's guide to blogging

Jason Harris from Big Shed Brewing – blogging in 3D

I probably drink less beer than anyone in the Northern Territory.

For the last decade or so I would have had about three beers a year:

  • Adelaide Oval test match
  • Boxing Day test match
  • AFL Grand Final

But this might be changing.

Recently I spent the afternoon with two brewers and they took me through a worldwide tasting of beer styles.

In the process, they were actually blogging, in 3D.

Take a look at the full story back on the Baker Marketing website: A beer drinker’s guide to blogging.

Tell me what you think in the comments, or over a beer!

A window on the social media stream

The Social Media CountEver wondered how much content is shared on social networks, second by second?

Gary Hayes, Exec Producer ABC MultiPlatform TV, has pulled together a novel calculator that gives you a feel for the torrent of content that is flowing between people online.

The counter is not a real-time meter but rather it is based on statistics picked up from various sources and added to the calculator.

As you look through the social statistics, run your eye over some of the more traditional media and marketing forms, such as email.

You will see:

  • how many emails are being sent globally
  • how many searches are being made on Google
  • how many blog posts are being published

I had to get that last one in, as a reminder to you to make sure you have blogged this week :-)

Here are the statistics.

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Palmerston awash after iTunes hacking: Lessons for us all

The Tahlia Forrest Carwash Palmerston

Tahlia Forrest, 8, with mum, Rebecca, and the Free Carwash Sign

There are two ‘boring’ things I always make sure I share in my online marketing workshops:

  • most online fraud happens through someone you know
  • simple passwords are an invitation to hackers

That’s why my attention was grabbed when Palmerston Alderman Rebecca Forrest shared on Facebook last week that her iTunes account had been hacked.

As it turns out, the ‘hacker’ was eight year old daughter, Tahlia, and the password she had to crack was ‘close to home’.

Rebecca was in shock and was wondering what sort of punishments might fit a crime like this.

Tahlia, on the other hand, knew she had done wrong and was also wracking her brains to work out how she could make up for the overspend.

One punishment I suggested was that Tahlia write a blog post about the experience, to which they both agreed.

If there is one other observation I might add, before we read the posts from Tahlia and Rebecca, it is this: even in this age of high speed life, electronic commerce and games and supposedly lower moral standards than any generation before us, today’s little story shows that our community is still made up of people with great character – people who do not dodge confronting issues and, to Tahalia’s great credit, people who are not afraid to front up and learn from their mistakes.

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